Reference

Terms and Conditions for Your btv9999 Account

These terms set out what you agree to when you open and use your btv9999 account. Access and eligibility depend on your local law and the regions we currently support — read through before you start.

Account eligibility appliesbKash, Nagad, Rocket coveredLocal law governs accessOne account per personTerms subject to change
btv9999 Terms and Conditions for Your btv9999 Account
TERMS CONTACT PATHS

Reach Us About These Terms

If something in these terms is unclear or you need to raise a concern about your account, our support team is available to help. Reach out through any of the channels below and reference your registered account details so we can respond accurately.

Live Chat Start a chat session from your account dashboard. Have your registered mobile number ready so our team can pull up your account details quickly.
Email Support Send your query to our support address. Include your account username and the specific clause or transaction you are asking about for a faster response.
Help Centre Our help centre covers common questions about account rules, wallet limits, and what happens when terms are updated. Check there first for quick answers.
HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Under These Terms

We take the security of your account and the accuracy of your personal details seriously. Here is how we manage the key areas covered by these terms.

Account Verification

We verify identity at registration and may request additional documents before processing a withdrawal. This step protects your wallet and keeps your account secure.

Data Retention

We hold your account data for as long as your account is active and for a period after closure as required by applicable rules in your eligible region.

Cookie and Session Use

We use session cookies to keep you logged in across your mobile browser and to remember your wallet preference between visits. You can clear these in your browser settings.

Requesting Changes

To update your registered details or request account closure, contact support with your account username. Changes to payment details require re-verification before they take effect.

Common Questions About These Terms

Real questions from people reading through the terms before they open an account.

These terms apply to anyone who opens an account on btv9999. Eligibility depends on your local law and whether your region is currently supported. Check before you register.

We may update these terms at any time. We will post the revised version on this page. Continuing to use your account after a change means you have accepted the updated terms.

We may suspend or permanently close an account that breaches these conditions. This includes duplicate accounts, false registration details, or misuse of the bKash, Nagad, or Rocket wallet features.

Transactions through bKash, Nagad, and Rocket are governed by both our wallet policy and the individual rules of each payment provider. Both sets of rules apply to every deposit and withdrawal.

Contact our support team with your registered account username and ask for a data summary. We will respond through the same channel you used to make the request.

Where your local law conflicts with any part of these terms, local law takes precedence. Access to our services depends on eligible regions, and we do not confirm legality in every location.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.